Diseño de un proceso eficiente de selección y contratación de personal en la Empresa "Dalmark"

Abstract

In the current context of Ecuadorian small and medium-sized enterprises (SMEs), there is a widespread lack of structured processes for personnel selection and hiring, which negatively affects organizational efficiency. This issue is especially evident in the company DALMARK, located in the province of Napo, where the lack of a formal system has led to administrative delays, inadequate hiring, high staff turnover, and low employee performance. This research aims to design a selection and hiring process tailored to the specific needs of DALMARK. The specific objectives include diagnosing the current situation, defining criteria and stages for an effective process, and developing a procedures manual applicable to the organization. A qualitative-descriptive approach was applied, using direct observation as the primary technique for data collection. The findings highlight the urgent need to establish a formal structure that enhances human talent management. It is concluded that implementing a systematic and appropriate selection process improves job stability, the work environment, and institutional development.