Desarrollo de un manual de inducción para nuevo personal en el centro turístico comunitario Santa Rita del Cantón Archidona en la Provincia de Napo.

Abstract

This research focuses on the development of an induction manual for new staff at the Santa Rita Community Tourism Center, located in the Archidona canton, Napo province. The analysis revealed that the lack of a formal induction process has created obstacles to staff adaptation, limited knowledge of the organizational structure, and a decline in the quality of service provided to visitors. The main objective of the study was to design a tool that facilitates the integration of new employees, contributes to strengthening the institutional culture, and optimizes their performance from the earliest stages of employment. A mixed-method approach was used, combining quantitative and qualitative techniques for a comprehensive analysis. Surveys, direct observation, and documentary analysis were used as application instruments. The surveys were directed at staff to gather their perceptions of the need for a structured induction process. Observation identified real-life situations within the workplace, and the analysis of internal documents provided relevant information on the center's current practices. As a result, it was evident that 100% of respondents expressed the need for an induction manual, particularly valuing the inclusion of key elements such as the organizational mission, vision, and values. The final product is an induction manual adapted to the community context, which will contribute to more efficient integration and stronger organizational management.