Desarrollo de un Sistema Web para la Automatización de Solicitudes en el Instituto Superior Tecnológico Tena

Abstract

This thesis project addresses the problem of manual request management at the Tena Higher Technological Institute, identified as a source of inefficiency and difficulties in process monitoring. With the aim of optimizing this management, an automated web system was developed and implemented using PHP and MySQL for server-side logic, and HTML5 and CSS3 for the design of intuitive user interfaces. The definition of system requirements was based on an exhaustive information collection conducted through questionnaires addressed to the person in charge of the process. The results of the implementation demonstrated a significant improvement in efficiency, reflected in a 50% reduction in response times and an 80% increase in user satisfaction. Furthermore, the incorporation of a notification module contributed to increasing the transparency and traceability of the process. In conclusion, this automated web system represents an effective solution for request management at the Tena Higher Technological Institute, optimizing document management, facilitating request tracking, and improving overall administrative efficiency.