MEJORAS EN LA USABILIDAD DE APLICACIONES MÓVILES MEDIANTE EVALUACIONES DE CALIDAD”

Abstract

This study examines the usability and software quality of mobile apps using advanced assessment tools and international standards. The assessment followed the ISO/IEC 25010 framework and utilized user surveys and specialized tools such as UXCam, SonarQube, and Android Profiler to identify issues related to user experience, performance, and maintainability. First, the surveys collected qualitative data on user perceptions of usability, revealing key issues in navigation and accessibility. UXCam then analyzed interaction patterns, gestures, and abandonment rates. Meanwhile, SonarQube assessed code quality and identified vulnerabilities, and Android Profiler monitored CPU usage and memory consumption to provide a comprehensive view of performance. Based on these findings, an assessment protocol aligned with ISO/IEC 25010 was developed, integrating usability, performance efficiency, and maintainability criteria. The results emphasize the importance of systematic monitoring based on standardized metrics, which contributes to continuous software improvement and the creation of more efficient and accessible applications.