CASO DE ESTUDIO ANÁLISIS DEL CLIMA LABORAL DE LA EMPRESA COMERCIAL “EL FERRETERO” EN LA CIUDAD DE TENA, PROVINCIA DE NAPO.

Abstract

This study analyzed the work environment at the El Ferretero Commercial Company, located in the city of Tena, Napo province, with the objective of identifying factors that affect the performance and well-being of its employees. Using a mixed-method approach, surveys, interviews, and direct observations were used to assess staff perceptions of their work environment. The results showed that 57.1% of employees considered internal communication to be deficient, while 64.3% indicated that they did not receive the necessary support from their supervisors. Furthermore, 78.6% of employees perceived that their skills were not adequately valued in terms of compensation, and 85.7% did not see themselves working at the company within five years. These indicators highlighted the need to implement strategies that foster a more positive work environment. Improvement plans focused on communication, leadership, and performance recognition were proposed, with the aim of increasing team motivation and productivity. The implementation of the strategies helped strengthen organizational cohesion and optimize business performance.