CASO DE ESTUDIO ANÁLISIS DEL CLIMA LABORAL EN LA EMPRESA ELÉCTRICA AMBATO REGIONAL CENTRO NORTE S.A. SUB-ZONA NAPO.

Abstract

The objective of this analysis was to evaluate the work environment at Empresa Eléctrica Ambato Regional Centro Norte S.A., Napo Sub-Zone, to identify areas for improvement and develop strategies that foster a positive work environment. The methodology used included a quantitative and qualitative analysis, applying tools such as SWOT analysis and structured surveys of 35 employees. The results indicated that the main factors affecting the work environment are internal communication, leadership, recognition of effort, training, and growth opportunities. Although the overall environment is positive, areas for improvement were identified in areas such as motivation, teamwork, recognition, and internal communication. In conclusion, the implementation of strategies such as training workshops, integration activities, a formal recognition system, and improvements in internal communication were proposed to create a more collaborative, motivating, and productive environment, which would contribute to talent retention and improve the service offered by the company.