Evaluación de rendimiento de personal del centro de especialidades médicas " Respira vital " ubicada en la ciudad de Tena.

Abstract

This research aimed to analyze the work performance of the staff of the Respira Vital Medical Specialty Center. The population under study was 23 workers of the medical center, including medical staff, administrative assistants and laboratory staff. The present research adopted a qualitative-quantitative approach with a descriptive scope and a non-experimental cross-sectional study. Efficiency and effectiveness dimensions were applied using a Likert scale, which allowed the identification of different factors that influence work performance. Among the main results obtained, it is mentioned that, in terms of efficiency, workers carry out their tasks on time and attend punctually; however, it should be noted that part of the staff maintains a low performance in commitment to their work day. Regarding effectiveness, the good work environment that exists in the medical center allows workers to carry out all their assigned activities in the best way. It was concluded that the staff presents a work performance in which they apply all their knowledge, skills and abilities when carrying out their activities; however, teamwork is found to be underperforming in a certain part of the staff.