LIDERAZGO Y TRABAJO EN EQUIPO PARA MEJORAR LA DIRECCIÓN Y CONTROL DE UN CENTRO TURÍSTICO EN LA COMUNIDAD DE "YUTZUPINO".

Abstract

The objective of the investigative work was to publicize leadership and teamwork in the Yutzupino Community, as well as to determine the influence to improve direction and control. Analyzing this research we identified that main problem is the lack of communication. The research was developed under a qualitative-quantitative approach that can determine the determining characteristics of said problem and in the same way provide numerical value to the information obtained through the questionnaire tool, determining that the population of 127 people, 79 people equivalent 62% responded that there is always effective and open communication in the team and 35 people, equivalent to 28%, responded that almost always, and 11 people, equivalent to 9%, responded that usually, and 2 people, equivalent top 2%, responded that almost never. With the help of this survey, the field, bibliographic and descriptive research levels were used, allowing the factors of communication, leadership, motivation, direction, control and objectives to be concluded. In addition to this, the responses obtained through the questionnaires were analyzed, and an innovate proposal was developed, which included a manual to promote empathy and active listening, which is a useful and accesible tool for community members.